Refund and Returns Policy
Can I return worn, damaged, or items without tags?
- Products must be returned in their original packaging and in perfect condition. If the item has been stained, damaged, or used, the return or exchange will be refused.
- The following products are not eligible for return or exchange, particularly for reasons of hygiene or health protection: bodysuits, lingerie, underwear and bikinis
- Please note that clearance/sale items, gifts, and items indicated as non-returnable cannot be returned or exchanged. However, this does not affect your statutory rights.
- If you have received a defective/damaged/incorrect item, please contact our customer service, and we will provide an appropriate solution. This does not affect your statutory rights.
*Please check your returns carefully before sending them. We are not responsible for returns of products that did not come from Veronica.
How can I get my refund? - Refunds are typically processed within 7 business days after receiving your return package.
During the sale season, return processing in our warehouse may take a little longer. Your refund will be delayed by approximately 3 to 5 business days. We apologize for the inconvenience.us
How can I get my refund?
- Refunds are typically processed within 3 business days after receiving your return package.
- Once your refund is processed, you will receive a confirmation email.
- NOTE: If you have any issues with your return, please contact customer service “contact@veronica.ma or +44 7488 818094 within 10 days of your order. Once the deadline has passed, we will no longer be able to process your return request.”
